Financial Services - Customer Support Agent

This is a remote position.

• Provide customer service via phone regarding prepaid card solutions 
  
• Handle customer inquiries and resolve basic support issues such as balance and transaction inquiries, card activation and delivery inquiries
  
• Receive inbound customer service/financial customer service calls
  
• Update customer information and ensure accurate entry of contact information
  
• Troubleshoot customer problems, identify and solve root cause of problems
  
• Track and document inbound support needs
  
• Provide consistent, high quality professional interactions while meeting program quality guidelines
  

• Displays patience, empathy, an ability to manage stress, and the ability to work under pressure
  
• Skilled and efficient in writing and verbal communication
  
• Provides knowledgeable, friendly, and eloquent customer service
  
• Outstanding problem solving skills and application of soft skills