Applications Analyst (Mainframe Application Developer)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Position: Applications Analyst (Mainframe Application Developer)

Bi-Weekly Salary: $2,737.95 - $3,589.24

Division: Application & Consulting Services     

Manager: Troy Kelln         

Location: Saskatoon, SK

We are seeking a talented and experienced Applications Analyst (Mainframe Application Developer) to join our Application Services team. This role will be based in Saskatoon, SK, but we are open to candidates from across Saskatchewan.

As part of this team, you will play a key role in designing, developing, testing, and implementing legacy software applications that meet customer needs and keep our business running smoothly.

Responsibilities

• Design, Develop, Test and maintain mainframe applications to support customer requirements, business needs and program specifications, in a deadline intensive production environment

• Estimate the time required to design, develop, test, and implement fixes, enhancements or project work.

• Implement changes into production environments with utmost care, ensuring that no Priority 1 incidents occur as a result. This involves meticulous planning, thorough testing, and comprehensive understanding of the impact of your changes.

• Analyze customer issues/customer requirements and provide timely resolutions in the form of application code fixes or enhancements

• Manage ticket queue efficiently, adhering to SLAs for responding to incidents and resolving incident tickets, ensuring appropriate ticket prioritization.

• Plan and schedule projects, managing work with concern for related activities and deadlines.

• Monitor, analyze, and resolve problems related to application support and escalate support issues as required in a timely and efficient manner

• Create, develop and execute unit, system and functional tests as required

• Ability to manage multiple, conflicting priorities with minimal supervision, ensuring that customer priorities and urgent issues are addressed promptly and deadlines are met.

• Demonstrate the ability to independently handle complex tasks and make informed decisions.

• Adopt a proactive approach to problem-solving, anticipating potential issues and addressing them efficiently.

• Provide 24/7 on-call/standby support on a rotating basis within 1 year of assuming the position.  Must be willing to work outside of business hours, as required.

• Understand and follow ITIL v4.0 processes and procedures.

• Interact with customers to understand their issues and requirements, translating complex technical problems into non-technical language for clear communication.

• Maintain and enhance business relationships with customers by responding to their needs with required changes or improvements in processes and/or applications

• Write effective emails to customers, ensuring that technical details are communicated in an accessible and understandable manner.

• Align prioritization of issues with customers’ priorities

• Create, update and maintain documentation, including ServiceNow tickets, for all projects, processes, products, solutions, incidents, and enhancements utilizing team established templates, processes, and procedures

• Demonstrate excellent communication skills, both written and verbal, to effectively convey information to customers and team members.

• Provide prompt and courteous service to all ISM customers

• Demonstrate 100% commitment to communicate professionally in any medium

• Provide timely completion and resolution of problems

• Continuous learner focusing on improvement and growth

• Demonstrate strong research, analytical and problem-solving skills

• Ability to learn new techniques, technologies, methodologies, products and systems quickly

• Assign work to junior staff and coordinate efforts and provide technical guidance to others

• Collaborate with a friendly and supportive team and contribute to a positive team environment.

• Participate in daily group team chats to ensure alignment and address any issues collaboratively.

• Demonstrate technical logic and problem-solving skills to figure out medium complexity issues independently.

• Effectively communicate technical concepts to a non-technical audience, ensuring clarity and understanding.

Who You Are

Qualifications

• University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.

• Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.

• Demonstrated knowledge of applications software engineering methodology.

• Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.

• Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.

• Good analytical and problem solving skills.

• Good oral and written communication skills.

• Ability and initiative to learn and use new techniques, products and systems.

• Ability to work productively and demonstrate leadership in a team environment.

• Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.

• Skills and abilities acceptable to the client.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

• 5-7 years of experience with legacy mainframe systems and coding languages:

  • Natural/Adabas, Cobol, DB/2, IMS

  • TSO, CICS, JCL

  • Application Software Development Lifecycle

  • 2nd Level Support of Business Software Applications

• Demonstrated in-depth knowledge of applications software tools and techniques, structured analysis, design, and programming techniques

• Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably, meeting deadlines

• Understanding of ITIL concepts

• Demonstrated capacity for increasing responsibility and accountability

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.