NOC Analyst

Integres, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that was established to provide high-quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions that respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul." As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture that demands excellence and accountability while putting a premium on work/life balance.  We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job.  We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.

Integres is looking for an NOC Analyst to join us. 

Duties and responsibilities: 

• Effectively monitor all devices, platforms and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
• Provide timely, accurate, and effective communication on service impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems, and presenting resolutions for implementation
• Preparing a variety of network resource reports.
   

Education and Years of Experience:  This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.

• General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems
• Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers.

Required and Desired Skills/Certifications: 

• Practical Requirement / Experience Tools
• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Understanding of DNS / how it functions and how it’s used
• CLI (Command Line Interface)
• SSH Client (e.g. PuTTY)
• Any service desk/ticketing system (e.g. Maximo)
• Cisco TACACS, Aruba ClearPass
• Microsoft Active Directory
• Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
• Technology:
• Demonstrable networking knowledge
• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
• TCP/IP stack
• Fundamental WiFi troubleshooting skills
• Ticketing systems: use / workflow / change management / incident management
• Soft skills:
• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g., when network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical

Additional Requirements: 3rd Shift (Schedule subject to change)

Min Citizenship Status Required: Must be an US Citizen 

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, United States

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes

• Healthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life, and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer.  We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.  Integres, LLC proactively fulfills its role as an equal opportunity employer.  We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.