Offer summary

Qualifications:

Over 10 years of hands-on ServiceNow experience., At least 5 years focused on integrations., Proficiency in ServiceNow IntegrationHub, REST/SOAP APIs, and scripting languages like JavaScript., Certifications such as ServiceNow CSA and CIS in relevant modules..

Key responsibilities:

Design, develop, and implement ServiceNow integrations with enterprise systems.

Analyze business requirements to create scalable and reliable solutions.

Write and review scripts and customize ServiceNow applications for integration needs.

Collaborate with stakeholders and provide technical leadership to the team.

Job description

Job Description
Location - Remote within USA
Job Title: ServiceNow Integration Architect
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Integration Architect with over 10 years of hands-on experience in ServiceNow. The ideal candidate will be responsible for designing, implementing, and optimizing complex ServiceNow integrations with enterprise systems, ensuring seamless data flow and process automation. This role involves collaborating with cross-functional teams to deliver robust and scalable solutions aligned with organizational goals.

Key Responsibilities:

Integration Design and Implementation:
- Architect, design, and implement integrations between ServiceNow and various enterprise systems (e.g., SAP, Oracle, Workday, Salesforce, REST APIs, and legacy systems).
- Develop custom APIs and leverage ServiceNow IntegrationHub, MID Servers, and other tools for efficient data exchange.
Solution Architecture:
- Analyze business requirements to design ServiceNow solutions that ensure scalability, reliability, and performance.
- Develop comprehensive architecture documents, technical designs, and workflows for integrations.
Hands-On Development:
- Write and review complex scripts using JavaScript, Flow Designer, and REST/SOAP APIs.
- Customize ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM) to meet integration requirements.
Best Practices and Governance:
- Establish and enforce integration standards, naming conventions, and best practices.
- Conduct code reviews and ensure adherence to ServiceNow development guidelines.
Collaboration and Stakeholder Management:
- Work closely with business analysts, developers, and stakeholders to ensure alignment of technical solutions with business objectives.
- Provide technical leadership and mentorship to junior team members.
Testing and Troubleshooting:
- Perform unit testing, system testing, and troubleshooting of integration issues.
- Identify and resolve performance bottlenecks in integrations.
Continuous Improvement:
- Stay updated on ServiceNow platform updates, new features, and industry trends.
- Proactively recommend improvements to existing integrations and processes.

Required Qualifications:

Experience:
- 10+ years of hands-on ServiceNow experience, with at least 5 years focused on integrations.
- Proven track record of designing and delivering large-scale ServiceNow integrations.
Technical Skills:
- Strong expertise in ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and OAuth 2.0.
- Proficient in JavaScript, JSON, XML, and other integration-related technologies.
- In-depth understanding of ITSM, ITOM, CMDB, and other ServiceNow modules.
Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in at least one module (e.g., ITSM, ITOM).
- ServiceNow Certified Application Developer (preferred).
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple projects and priorities effectively.

͏ Team Management

Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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