Offer summary

Qualifications:

High school diploma or GED required., Over a year of experience in e-commerce call centers or retail environments., Proficiency in Microsoft Office, Windows applications, and basic computer troubleshooting., Excellent communication skills in both Spanish and English..

Key responsibilities:

Handle inbound customer calls in Spanish and English.

Assist customers with refunds, payments, orders, and account inquiries.

Promote products and build rapport with customers.

Report to a supervisor and meet performance goals.

Job description

US55505

The Opportunity

HSN Bilingual Customer Service Specialists answer inbound customer calls assisting our Spanish and English speaking customers. Working at home, our Specialists assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.

Life with HSN as a Bilingual Customer Service Specialist

You'll assist our Spanish and English speaking customers.
Busy day handling a high volume of customer inquiries.
You'll personalizing the experience for each caller.
You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
You'll report to an assigned Supervisor.
You'll work a set schedule and structured day.
You'll work from home in Florida, Georgia, Tennessee or Virginia.

Compensation

Starting rate is $15.60/hour.
Automatic increases in pay every 6 months for 2 years.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Your Impact

Deliver a Perfect Customer Experience:

Manage Spanish and English customer calls, promote products, and build rapport.
Convey a positive and welcoming HSN image.
Resolve complex problems with enthusiasm with a one-touch resolution.
Identify root causes and escalate trends.

Be a Leader of Self:

Engage with resources and team for ongoing education.
Meet goals and maintain high attendance standards.
Seek and be receptive to coaching for personal growth.
Stay updated with policies using knowledge tools.
Communicate virtually through system navigation, and
troubleshoot with IT.
Work weekends, holidays, and reside in an HSN approved state.

What You Bring

Over a year of experience in e-commerce call centers or retail environments.
A conversational demeanor, enhancing customer interactions.
Reading comprehension, resolving customer issues independently.
Experienced in Microsoft Office programs, Windows-based applications, and web browser applications, and basic computer troubleshooting.
Proven ability to consistently maintain performance expectations and deliver high-quality service, even during high volumes of inbound calls.
Manage time while prioritizing tasks in a fast-paced environment.
Holds a high school diploma or GED with an equivalent combination of training and experience, enhancing foundational skills for customer service.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements throughout employment. Here are a few items:

Self-provided Microsoft Operating computer or laptop not older than 3 years.
Headset compatible with HSN specifications.
High-speed internet connection. Satellite, broadband, wireless/mobile or dial-up services are not permitted.
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your HSN career begins with a paid training period where attendance and participation is required. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview

Remote work is not permitted in NYC at this time.

#LI-Remote

This is a remote position.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

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