Offer summary

Qualifications:

High school diploma or equivalent., At least six months of customer service experience., Ability to work flexibly onsite., Successful completion of a background check..

Key responsibilities:

Provide quick, accurate, and friendly customer service via phone, email, or chat.

Meet and exceed customer service metrics such as satisfaction and resolution time.

Take ownership of tasks and follow up with customers as needed.

Represent the company platform and educate customers on its use.

EPS is an Award Winning Professional recruiting and outsourcing specialist with over two decades of experience in the Asia Pacific region. Our mission is to be the leading one-stop recruitment and outsourcing service provider, offering innovative and cost-effective solutions to our valued clients. EPS's competitive advantage lies in our ability to attract, grow, and retain our customer base by consistently providing excellent quality, cost-effective, and value-added services. Our commitment to excellence has earned us multiple awards and recognition in the industry, including the “Best Staffing Firm Gold Award” in 2022. We pride ourselves on our attention to detail and our willingness to go the extra mile to meet our customers' needs. Having a strong presence in the APAC region, we have established a solid reputation for delivering exceptional results and exceeding our client's expectations. With a proven track record of delivering high-value and integrated services that leverage our talented professionals, technologies, and technical know-how, our team is committed to providing the highest level of services to ensure full satisfaction of both our clients and candidates. Looking to the future, EPS strives for continued growth and success. We will continue to leverage our strengths and expertise to expand our services and reach new markets. At EPS, we are dedicated to helping our clients achieve their business objectives and building long-lasting partnerships based on trust and mutual success.

Job description

Job Description

Provide quick, accurate, and friendly service to customers via phone, email, or chat
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
Build lasting relationships with customers, and other team members
Be reliable, be on time and come in as scheduled

Requirements

Educational/Work Experience and Requirements

· High school diploma or equivalent required.

· Candidate must be flexible working Onsite.

· Must have at least six months customer service experience or equivalent

· Must successfully pass a background check

Required profile