Auto repair shop sales/ customer service

Join our team at GLOBAL PACIFIC SUPPORT as an Auto Repair Shop Sales and Customer Service Representative! In this role, you will be essential in providing top-notch service to our customers while driving sales for our auto repair services. Your expertise in customer interaction and sales will facilitate smooth operations, ensure customer satisfaction, and promote our services effectively.

Your responsibilities will include:

• Greeting customers and providing exceptional service while addressing their auto repair needs.
• Understanding customers’ concerns and providing detailed information about our services and promotions.
• Assisting with scheduling appointments and following up with customers for feedback and satisfaction.
• Managing customer inquiries and complaints professionally, ensuring resolutions are reached swiftly.
• Supporting the sales team by promoting additional services and products that benefit the customer and enhance their experience.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with technicians to ensure customer requests are fulfilled accurately and promptly.

Requirements

To succeed in this role, you should possess:

• Proven experience in sales and customer service, preferably in the automotive industry.
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Familiarity with auto repair services and industry terminology is a plus.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer literacy, particularly with customer management systems.
• Flexible availability, including evenings and weekends, as needed.

Benefits

Competetive Salary, Remote Position, Schedule Flexibility