Offer summary

Qualifications:

High school diploma or equivalent., Excellent communication skills., Strong understanding of customer support processes., Ability to learn and train others on technical applications..

Key responsibilities:

Answer product and service questions to attract potential customers.

Assist customers with application and technology utilization.

Resolve product or service problems and ensure customer satisfaction.

Update and maintain customer account records.

Job description

Job Details

Job Location: Chartswap - League City, TX

Salary Range: Undisclosed

Description

JOB SUMMARY

This role serves customers by providing product and service information; resolving product and service problems; document technical issues; and proactively engage customers to ensure satisfaction and utilization.

ESSENTIAL RESPONSIBILITIES

Attracts potential customers by answering product and service questions; provide education and guidance regarding best practices, and other products and services.
Uses predefined resources and procedures to verify new customer information.
Assists customers with utilization of application and related technologies.
Update customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Complies with regulations by adhering to codes, specifications, and rules.
Contributes to team effort by accomplishing related results as needed.

Qualifications

High school diploma or equivalent.
Excellent communication skills.
Possess a strong understanding of Customer Support processes and functions. Ability to address issues with difficult customers in demanding situations.
Have strong interpersonal and relationship building skills.
The ability to learn and train others on a technical application.

COMPENSATION & BENEFITS

Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.

Ontellus is an Equal Opportunity Employer.

Ontellus requires pre-employment background checks and drug screening.

Required profile