Offer summary

Qualifications:

Minimum of 5 years in technical account management, support, security engineering, or penetration testing roles., At least 3 years of experience managing and leading teams in India., Proficiency with cybersecurity tools such as SIEM, EDR, firewalls, and threat intelligence platforms., Strong understanding of offensive security concepts and familiarity with cloud and on-premise environments..

Key responsibilities:

Lead and mentor a team of Technical Account Managers and Support Engineers.

Ensure high customer satisfaction and retention through technical guidance and support.

Oversee complex security implementation projects and manage resources effectively.

Collaborate with various teams to improve processes and align activities with company goals.

Job description

Description

🔹 Title: Manager, TAM & Tech Support

📍 Location (Remote): India

⌚️ Working Hours: 2pm-10pm IST (India Standard Time)

💼 Role Type: Team Leader

👥 Reporting To: Sr. Director, Global TAM and Support

🗺️ Territory Served: North America / EMEA

🌟 Opportunity Highlights

About the Job

We are seeking an experienced Manager to lead our team of Technical Account Managers (TAMs) & Technical Support Engineers (TSE) based in India. This role is critical in ensuring that our team delivers on SafeBreach's promise of exceptional customer service and technical expertise.

👋 Who We Are

SafeBreach is the leader in enterprise-grade exposure validation, providing the world’s largest brands with safe and scalable capabilities to understand, measure and remediate threat exposure and associated cyber risk. The award-winning SafeBreach exposure validation platform combines pioneering breach and attack simulation and innovative attack path validation capabilities to help enterprise security teams measure and address security gaps at the perimeter and beyond. Backed by a world-renowned original threat research team and world-class support, SafeBreach helps enterprises transform their security strategy from reactive to proactive safely and at scale.

The best thing about SafeBreach? Definitely the people! SafeBreachers are friendly, collaborative, and hard working. Together, we've built an amazing culture, and we are looking to add more awesome people to our growing team!

🚀 Responsibilities:

Leadership and Team Development:

Lead, mentor, and manage a team of Technical Account Managers.
Foster a collaborative and innovative team culture aligned with SafeBreach’s values.
Hire, onboard, manage, and mentor team members to deliver exceptional service to global clients, especially in the US market.

Customer Success and Advocacy:

Ensure TAMs provide expert technical guidance and support, driving high customer satisfaction and retention.
Collaborate with Customer Success, Product Development, and Support teams to ensure seamless integration and support.
Advocate for customer needs and contribute to product improvement discussions.

Strategic Oversight:

Implement and optimize processes to improve team efficiency and customer satisfaction.
Utilize tools like Gainsight for tracking customer engagement and identifying potential risks.
Align team activities with broader company objectives, ensuring customers achieve their business goals.

Project Management:

Oversee complex implementation projects, ensuring timely delivery of SafeBreach solutions.
Manage resource allocation and planning to meet performance targets.

Requirements

🫵 Who YOU Are

Leadership Skills:

Proven ability to lead and develop high-performing teams.
Strong interpersonal and communication skills, capable of engaging both technical and non-technical stakeholders.

Technical Proficiency

Experience with MITRE ATT&CK and strong detection engineering skills
Hands-on with SIEM, EDR, firewalls, threat intel, vuln. management, and pen-testing tools
Comfortable across cloud (AWS, Azure, GCP) and on-prem environments (Windows, macOS, Linux)
Familiar with offensive security concepts: BAS, pentesting, threat hunting, red teaming, CTEM, AEV

Professional Experience:

Minimum of 5 years in a technical account management / support/ security engineer / pentesting role, with at least 3 years managing & leading teams in India.
Previous experience with cybersecurity software solutions and familiarity with industry standards.

Project Management & Communication:

Skilled at cross-functional collaboration and project ownership
Clear, confident communicator across technical and executive audiences

Customer-Centric Focus:

Passion for customer success and a deep understanding of enterprise success strategies.
Experience in managing customer relationships and driving product adoption

🏆 Why SafeBreach

Excellent opportunity for career growth and impact in global security
Competitive salary, comprehensive benefits (health, dental, vision and more) and a supportive 100% remote work policy
A diverse and inclusive work environment that values collaboration and innovation

❤️ You will LOVE this job if

You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack
You are a natural leader who thrives in fast-paced startup/scaling environments, can deal with ambiguity, wear multiple hats and handle ever-changing goals and priorities

🌍 DEI&B Commitment (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

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