Offer summary

Qualifications:

1-2 years experience in retail, hospitality, or call centers., Confident negotiation and communication skills., Familiarity with internet-based services, fintech, or transaction platforms., Proficiency with Microsoft Office and web applications..

Key responsibilities:

Handle inbound and outbound customer calls via voice and chat.

Resolve customer issues related to collections, payments, and account information.

Negotiate payment arrangements and support customers with funding and transaction management.

Document call outcomes and support vulnerable or sensitive customers.

Job description

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬

💳 Join a Top Fintech Company!

We’re proud to support a leading global fintech company that powers secure online payments across the world. They’re a trusted name in digital transactions, operating in most countries that support money transfers online.🚀

🧩 What You'll Do

💬 Customer Care & Communication
- 📞 Handle inbound and outbound calls, offering stellar support via voice and chat
- 💡 Provide clear guidance on account history and product details
- 🧩 Resolve customer issues related to collections and payments
💳 Financial Assistance & Solutions
- 🤝 Negotiate payment arrangements with care and empathy
- 💸 Support customers in funding their accounts
- 📚 Explain the company's protection policies (when applicable)
- 🧾 Advise on how to manage transactions and funding
🛠️ Problem Solving & Follow-Up
- 🔍 Investigate and resolve collections-related inquiries
- 📆 Arrange convenient call-backs
- 🔁 Transfer customers to the right teams when needed
- 📝 Document call outcomes in internal systems for team reference
💗 Supporting Sensitive Situations
- 🛡️ Tag and support vulnerable customers
- ⚖️ Offer insolvency support when appropriate
- 📜 Secure a commitment to pay on a future date

✅ What We’re Looking For

👥 Experience & Skills
- 🧑‍💼 1–2 years in retail, hospitality, or a fast-paced call center
- 🗣️ Confident negotiation and communication skills
- 🌐 Familiarity with internet-based services, fintech, or transaction platforms
🧠 Tech-Savvy Abilities
- 💻 Comfortable with Microsoft Office and web-based applications
- 🧭 Quick to learn and adapt to new technologies
- 🔄 Able to juggle multiple phone queues and product lines
⚙️ Work Style & Strengths
- 📋 Strong priority management
- 🧍 Self-motivated and independent
- 🎯 Goal-oriented and results-driven
- 🤝 Committed to teamwork, discretion, and exceeding expectations