G7/16 PP O - Account Manager

Real opportunities. Real impact. Your career, redefined.

(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later).

At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers, don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas - they expand their skills, broaden their expertise, and grow their careers.

We’re hiring an Account Manager to partner with our client, a boutique marketing agency serving healthcare providers and small businesses. This is a high-stakes, high-visibility role with an opportunity to shape client outcomes from day one.

This is a client-facing position ideal for someone who thrives on relationship management, has strong project coordination instincts, and can manage multiple moving parts without losing sight of the bigger picture.

Accountability

As Account Manager, your impact will be measured by client satisfaction, on-time project delivery, and your ability to act as a force-multiplier for internal teams. You’ll be the steady hand keeping everything on track - client communication, project coordination, and scope clarity - so the creative, content, and technical teams can focus on doing great work. Here’s how you’ll make a difference:

Client Relationship Management

• Serve as the primary point of contact for 4 or 5 key client accounts, becoming a trusted partner.
• Join all client meetings, document needs, assign follow-ups, and ensure clarity across deliverables.
• Proactively share updates and reports - clients should never need to chase you.
• Support retention and account growth by building high-trust, high-empathy relationships.
• Escalate risks early, along with proposed solutions and a clear plan of action.

Project Management

• Use ClickUp or a similar tool to coordinate work across design, content, SEO, and development.
• Capture requests and feedback across emails, calls, and channels, and delegate tasks internally.
• Monitor timelines and manage delivery milestones across multiple accounts simultaneously.
• Partner with the Chief of Staff to maintain team accountability and avoid bottlenecks.
• Ensure every project closes the loop - on time, on spec, and to client satisfaction.

Operational Support

• Bring structure and visibility to fast-paced workstreams.
• Ensure documentation is up to date and aligned across stakeholders.
• Flag scope creep, timeline risks, or delivery concerns to the CEO with clarity.
• Contribute to the development of internal reporting, scope tracking, and account management tools.

Colleagues

Your day-to-day partners will be the clients you serve and the internal marketing, creative, and operations teams who bring those projects to life. You'll work closely with the agency’s Founder and CEO, as well as the Chief of Staff, to maintain strategic oversight while driving tactical execution.

At Oceans, you’ll also receive guidance and support from our Operations Manager, who will help you succeed in the role and ensure that you’re continuously growing and developing in your career.

Skills & Qualifications

At Oceans, we believe in T-shaped individuals—those who bring deep expertise in one area, paired with broad curiosity and interests. As an Account Manager, your vertical strength will be in client communication and project orchestration. Your horizontal range might include process improvement, creative production, digital strategy, and startup operations.

To excel in this role, you should have:

• Language Skills: Professional fluency in English with confident, empathetic communication - both written and verbal
• Experience: 5+ years in account management or client services at a marketing, digital, or communications agency
• Client Fluency: Comfortable engaging with senior stakeholders and managing multiple client work streams simultaneously
• Tools: Experience using ClickUp (or similar tools like Asana, Trello), G Suite, and WhatsApp or Slack
• Coordination: Exceptional ability to manage timelines, assign tasks, and follow through on execution across distributed teams
• Ownership: You escalate early, communicate clearly, and take pride in moving work forward proactively
• Adaptability: You’re steady in ambiguity and know how to bring structure to evolving systems

Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.

During the interview process, you’ll have the opportunity to showcase your skills in the following areas:

• Client Communication: How do you manage client relationships and preempt dissatisfaction?
• Project Coordination: What’s your system for staying organized across multiple teams and timelines?
• Delivery Ownership: How do you balance responsiveness with clear boundaries and expectations?
• Problem-Solving: How have you handled project delays, scope changes, or misalignment in the past?
• Collaboration: What’s your approach to supporting creative, technical, and content teams in hitting deadlines?

Role Specifications

This is a remote role, where you will be expected to work a split shift with some overlap with our client’s time zone. You will, however, be expected to be present for in-person training programs during your first 90 days with us. During the offer process, we’ll share more information about our benefits and compensation philosophy, considering both market trends and individual factors.

About Oceans

At Oceans, we build remote teams that connect the world’s top 1% of talent with visionary leaders. With us, you’re not just doing a job—you’re redefining your career with opportunities designed to unlock your potential. We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.