Offer summary

Qualifications:

Minimum of one year customer service experience, preferably in large companies., Proficiency in Spanish for effective communication with tenants., Basic math skills to calculate percentage-based rent increases., Ability to manage multiple workflows independently and follow established processes..

Key responsibilities:

Handle lease renewals, including calculating and applying rent increases.

Respond to tenant inquiries via inbound calls and assist with basic requests.

Manage tickets related to tenant issues, ensuring timely follow-up and resolution.

Collaborate with property management and customer service teams to enhance tenant satisfaction.

Job description

This is a remote position.

Customer Service Representative

Join our growing real estate company and become a vital part of our team, supporting our multifamily property operations and ensuring top-notch tenant experience in the New York area. This role will focus heavily on lease renewals, requiring basic math skills to calculate percentage-based rent increases.

What You'll Do:

Lease Renewals: Handle the full lease renewal process, including calculating and applying percentage increases in rent accurately.
Inbound Calls: Serve as the primary contact for tenant inquiries, providing basic information like rent balances and lease renewals. Escalate complex inquiries, such as legal or advanced collections issues, to the appropriate departments.
Ticket Management: Assist with ticket management in the Manage Co system, ensuring timely responses, follow-ups, and coordination with relevant departments to resolve tenant issues.
Basic Tenant Inquiries: Assist with lease renewals, direct tenants to submit repair requests, and confirm ticket progress for repairs and other requests.

Who You'll Work With:

You’ll collaborate with our dynamic customer service and property management teams to enhance tenant satisfaction. As a bridge between tenants and various operational departments, you’ll ensure inquiries are handled efficiently and with care.

Who We're Looking For:

Customer Service Experience: At least one year of experience in a customer service role that emphasized professionalism and tenant satisfaction, preferably with experience in large companies like Verizon or Spectrum, but not required.
Problem-Solving and Adaptability: Ability to manage multiple workflows, direct inquiries accurately, and follow established processes independently. Must retain information effectively and avoid repetitive mistakes.
Fluent in Spanish: Proficiency in Spanish is required to communicate with Spanish-speaking tenants.
Technical Requirement: Must have two screens to manage workflows efficiently.
Math Skills: Someone who is good at math and can calculate percentage increases.

Why Join Us?

Impact: Play an essential role in improving our tenants’ experience and ensuring smooth property operations.
Culture: Join a collaborative team that values sharp, proactive employees who bring reliability and adaptability.
Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.