Offer summary

Qualifications:

High School diploma or equivalent., Fluent in both French and English, spoken and written., 1-3 years of customer support experience, especially with high-volume calls., Strong communication, problem-solving, and computer literacy skills..

Key responsibilities:

Respond to participant inquiries about savings and retirement plans.

Assist clients with transactions like deposits, withdrawals, and rollovers.

Provide information and support to clients, referring to specialists when needed.

Maintain client relationships and suggest service improvements.

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with endtoend technology solutions at scale.

At New Era, you’ll join a teamoriented culture that prioritizes your personal and professional development. Work alongside industrycertified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growthoriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

New Era Technology offers:

· Full Benefits

· Medical

· Dental

· Vision

SUMMARY:

Customer Service Representative – inbound calls – Group Savings & Retirement sector. With attentive listening, professionalism, and the ability to build trust, you will deliver a highquality, personalized customer experience. Are you driven to understand customer needs, provide tailored solutions and best advice to exceed expectations?

We are seeking bilingual, passionate individuals committed to best customer experience practices. No sales or solicitation required. Your career with i3 Vision, under an insurance client contract, begins with a fiveweek paid training, including full access to a trainer and coach to guide your development.

HIERARCHY:

PRIMARY DUTIES:

Respond to participant inquiries about their employersponsored savings and retirement plans.

Assist clients with transactions (withdrawals, deposits, retirement rollovers).

Provide general information about the organization.

Refer clients to specialists when needed.

Receive, understand, resolve complaints, and offer solutions.

Provide support and guidance while complying with internal policies.

Perform additional related tasks as assigned by the Service Manager.

Maintain strong client relationships through followup.

Identify and suggest improvements to enhance our services.

Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).

COMPENTENCY:

Excellent interpersonal and communication skills

Analytical thinking, initiative (Passion)

Compliance with standards and deadlines (Respect)

Protecting confidentiality (Honesty)

Attendance and punctuality (Respect)

Qualityfocused, responsible, organized, able to prioritize (Engagement)

Team player (Collaboration)

Financial or savings product knowledge is an asset

REQUIRED EDUCATION: High School diploma (Minimum)

EXPERIENCE: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; handson experience with ticketing systems and highvolume call handling is a significant plus.

LANGUAGE SKILLS: Fluent in French and English (spoken and written).

QUALIFICATIONS: Excellent communication skills, active listening, customer service experience, problem solving abilities, time management, computer literacy, teamwork

PHYSICAL DEMANDS: Being able to work sitting down for a long period of time and being able to type at least 3040 words per minute

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: 37.5 hoursweek — Monday to Friday, dayevening shifts (8 AM–8 PM rotation; overtime possible)

TRAVEL: None

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https:www.neweratech.comusprivacypolicy