Offer summary

Qualifications:

Proficiency in English, both written and verbal., Strong attention to detail and organizational skills., Self-motivated with a proactive attitude and ability to work independently., Comfortable with remote work and familiar with tools like Slack, Google Workspace, and CRMs..

Key responsibilities:

Support operational processes such as laptop logistics and background check tracking.

Assist in documenting procedures, FAQs, and best practices.

Ensure data accuracy in internal systems like Zoho Recruit.

Collaborate with internal teams to improve workflows and support tasks.

Job description

This is a remote position.

About Nexton:

We’re looking for a proactive, detail-oriented, and curious Customer Support Intern to join Nexton!

In this role, you’ll support the Customer Operations team by ensuring our operational processes — like laptop procurement, background checks, and data documentation — run smoothly and efficiently. You’ll help maintain data quality across systems, assist in drafting and updating process documentation, and work hand-in-hand with Analysts and Leads to keep operations tight.

If you thrive in a fast-paced, high-performance environment and want to build a career in customer operations, documentation, or tech-enabled support, this is a great place to start.

Responsibilities:

Support operational processes such as laptop logistics and background check tracking
Assist in documenting procedures, FAQs, and best practices
Ensure data accuracy in internal systems like Zoho Recruit
Help create and maintain internal guides and client-facing documentation
Collaborate with Analysts and other internal teams to execute high-quality support tasks
Identify and suggest improvements to workflows and process clarity
Assist with basic data entry, tracking tasks, and internal reporting when needed

Requirements

Upper-Intermediate English level (written and verbal)
Strong attention to detail and organization
Clear written communication skills
Proactive attitude and willingness to take ownership of assigned tasks
Comfortable with remote work and using tools like Slack, Google Workspace, and CRMs
Self-starter with the ability to work independently in a remote setup.

Nice to have:

Experience using Zoho Recruit or any other CRM
Basic knowledge of process mapping or data entry
Interest in tech-enabled companies or customer support/experience
Familiarity with tools like Notion, Trello, or ClickUp

What We Value

At Nexton our values shape how we work, collaborate, and grow together. If this sounds like you, we’d love to have you on the team!

We drive efficiency through data – We make informed decisions, optimize resources, and continuously improve how we work.
We succeed when our customers succeed – Their success is our success. We move fast, adapt, and go the extra mile to exceed expectations.
We are proudly accountable – We take ownership, meet commitments, and focus on solutions, not blame.
We do the right thing – We act with integrity, communicate openly, and foster a culture of respect, inclusivity, and trust.
We unite as one team – We collaborate, support each other, and celebrate wins together. Clear communication keeps us aligned and moving forward.