Offer summary

Qualifications:

Proven experience in client services or operations management., Strong leadership skills with experience managing remote teams., Excellent communication and relationship-building abilities., Educational background in business, management, or related fields..

Key responsibilities:

Manage and mentor a remote team of Executive Partners.

Oversee client onboarding and maintain ongoing client relationships.

Develop and optimize internal operational systems and processes.

Track and report on team performance and operational metrics.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a Dubai-based remote delegation service supporting top MENA founders and VCs by helping them reclaim their time. They specialize in matching busy leaders with tech-savvy, Arabic-speaking, Middle East-based executive assistants—offering highly personalized support that enables clients to focus on high-value, strategic work.

In addition to their delegation services, our Client is building a mission-driven digital brand designed to empower people to live with intention and inner freedom. Through science-backed systems, soulful coaching, and holistic support, they help individuals reconnect with themselves and create space for purpose-driven living.

As their client base and global presence grow, they’re looking for a sharp and strategic Operations Manager to strengthen internal operations and drive seamless execution across teams.

About the Role

Our client is looking for a Client Services and Operations Manager. This pivotal leadership role is central to scaling our remote team operations, ensuring exceptional delivery quality, and owning client success within a fast-paced startup environment.

You will be instrumental in managing and mentoring our remote Executive Partners (EPs), driving their performance and ensuring client satisfaction. This role requires a blend of strategic thinking to build robust internal systems and hands-on operational leadership to swiftly resolve issues and lead client relationships from onboarding onwards. You will be responsible for maintaining clear visibility into operations through tracking tools and metrics.

What you’ll do

Manage and mentor a remote team of Executive Partners (EPs): You will be responsible for the overall guidance and development of the remote Executive Partner team.
Own task quality, client satisfaction, and daily team performance: This includes ensuring high standards of work delivered by the EPs, maintaining positive client relationships, and overseeing the team's day-to-day output.
Shadow EPs and coach them to level up: You will actively observe Executive Partners in their work and provide constructive feedback and training to enhance their skills and performance.
Resolve operational and performance issues swiftly: You will proactively identify and address any operational bottlenecks or performance challenges within the team to ensure smooth workflow.
Lead client onboarding and relationship management: You will be the primary point of contact for new client integrations and maintain ongoing relationships to ensure their satisfaction and success with the client’s services.
Build internal systems and collaborate cross-functionally with training and partnerships: This involves developing efficient operational processes and working closely with the training and partnerships teams to integrate new initiatives and optimize workflows.
Maintain tracking tools, reports, and dashboards for visibility and metrics: You will be responsible for keeping essential data organized and accessible, providing clear insights into team performance and operational effectiveness.