Senior Account Manager – Strategic Client Success

Senior Account Manager – Strategic Client Success

📍 Remote (US Time Zones Preferred) | 💼 Full-Time

Drive outcomes. Deepen partnerships. Deliver long-term value.

We’re looking for a Senior Account Manager to lead post-sale relationships across a portfolio of high-value B2B clients. You’ll serve as the trusted advisor for each account—owning onboarding, driving adoption, and guiding clients toward success with our AI-powered solutions.

This role is perfect for someone who thrives in fast-paced environments, excels at relationship-building, and brings a strategic mindset to every interaction.

What You’ll Do

• Manage the full post-sale lifecycle: onboarding, adoption, expansion, renewal

• Build strong relationships with decision-makers and end users

• Conduct regular check-ins and success reviews to keep accounts on track

• Identify growth opportunities and partner with Sales on upsell strategies

• Act as the voice of the customer internally, advocating for client needs

• Track activities, risks, and outcomes in CRM systems

What You Bring

• 3–5+ years in account management, customer success, or strategic partnerships

• Experience managing B2B SaaS clients with complex workflows

• Excellent communication and stakeholder management skills

• Comfort working cross-functionally with product, sales, and support teams

• Familiarity with CRM tools (HubSpot, Salesforce), Slack, and Airtable

Why Join Us

• Be part of a fast-growing, fully remote AI company

• Help shape a high-impact customer success function

• Work with forward-thinking clients scaling through automation

• Influence product direction through direct client insights