Offer summary

Qualifications:

Experience in customer service, after-sales, eCommerce, or logistics support., Strong written and verbal communication skills in English., Problem-solving skills with a calm, professional manner., High attention to detail and familiarity with CRM and order management systems..

Key responsibilities:

Handle inbound customer inquiries via phone, email, and live chat.

Investigate delivery issues, damages, and missing items.

Liaise with couriers, warehouses, and internal teams to resolve issues.

Update customers proactively on order status and resolutions.

Job description

Our client is a leading Australian retailer of premium furniture, lighting, and homewares. They are known for their timeless style and high-quality craftsmanship.

They're looking for a remote Aftersales & Customer Support Assistant who thrives on resolving customer issues post-purchase and can manage logistics-related enquiries with confidence and care.

Job Responsibilities:

Your primary focus will be aftersales care — making sure customers feel supported after they’ve placed their order. This includes:

Handling inbound enquiries via phone, email, and live chat
Investigating delivery delays, damages, and missing items
Liaising with couriers, warehouses, and internal teams to resolve issues
Proactively updating customers on their order status and resolutions
Processing returns, exchanges, and amendments
Logging all interactions in the CRM with detail and accuracy
Maintaining a high standard of empathy, clarity, and professionalism

Requirements

Experience in customer service, after-sales, eCommerce, or logistics support
Strong written and verbal communication in English (clear & friendly tone)
Problem-solving mindset with a calm, professional manner
High attention to detail in logging, follow-ups, and issue tracking
Comfortable using CRM, helpdesk, and order management systems (e.g., Shopify, Cin7, Gorgias, Zendesk)
Availability to work weekends.
A quiet, reliable remote setup with fast internet

Benefits