VIP Customer Service Representative (EU)

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

• 24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries, requests, and feedback through various encrypted channels (online chat, email, etc.) with zero delay and maximum reliability.
• VIP Personalized Service: Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
• Complex Issue Handling & Escalation: Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk control matters), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.
• Service Documentation & Insights: Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

Requirements:

• Native-level fluency or CEFR C1/C2 (or equivalent) in German. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors, including proper use of technical terminology.
• Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
• 2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
• Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
• High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
• Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.

Working at BingX

• Join an international and diversified team
• Great career development in a fast-growing company
• Be part of the future of finance technology and achieve meaningful goals
• Competitive market salary and fully remote/work-from-home flexibility
• Flexibility to observe your local holiday calendar, alongside additional benefits