Technical Project Engineer

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centers – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Role Description

The Technical Project Engineer will participate for specific project deployment, and he/she performs the installation, the upgrade, the database manipulation & other technical tasks linked to our GestLab Solutions. The Project Engineer will work closely with Clinisys customers and be involved in multiple LIS GestLab projects.

Essential Functions

• Technical installation & Upgrade of GestLab products.
• ETL (Extraction, Transformation and Loading of data) Activities
• Integrate GestLab with external applications and instruments including the configuration of the HL7 messaging & the communications through sockets.
• Database (Oracle or/and Firebird) Manipulation
• Ensuring that the progress of all assigned project tasks is accurate, up-to-date, and that work is recorded correctly and timely in accordance with the company's internal procedure.
• Working closely with Project Manager / Customer Service Manager, offering recommendations and identify technical risks with the Project Manager
• Preparation of project related documentation.
• Take responsibility for all technical aspects of assigned tasks.
• As well as acting as the interface with customers to gather user requirements, you will be responsible for the management of enhancements and upgrades.
• Integrate GestLab with external applications and instruments
• Perform assigned tasks in accordance with project plan, budget, and customer satisfaction.
• Propose product and service improvements to the Project Manager / Customer Service Manager to improve delivery time and quality.
• Escalate potential issues to the Project Manager or Customer Service Manager
• Propose improvements of internal procedures, helping to increase organizational efficiency.
• Feedback to the technical writer to provide and/or improve technical documentation.
• Prepare a service report for each intervention on the client, as well as monitoring client acceptance and sending the corresponding documentation to the administration department.
• Ensure that internal information systems contain the required product license records, as well as provide product licenses to customers.
• Attend internal and client-led project meetings with the Project Manager, as appropriate.
• Build and maintain a good relationship with the client, ensuring an increase in overall customer satisfaction.
• Travel across Spain and internationally when required.

Skills needed to be successful

• Strong motivational skills – can deliver the tasks in difficult circumstances
• High level of commitment and ability to take action when necessary
• Inventive and solution oriented, hands on and can-do attitude
• Punctual and quality minded
• Good communication skills: presentation, pedagogic and demonstration competencies
• Ability to work both independently as in a team

Required Experience & Education

• Knowledge of relational databases and SQL Language. Oracle and/or Firebird preferred.
• Experience working with software products
• Fluency in Spanish and good written and spoken English

• Knowledge of specific health communications standards such as HL7, ASTM, IHE
• Technical knowledge of Windows / IIS Server Installation / TCP / IP / Citrix / Terminal Server / Unix / Virtualization / VMware
• ETL (Extraction, Transformation and Loading of data)
• HL7 messaging & Communications and messaging through sockets

Additional “nice to have” skills and experience:

• Integration with BI tools
• Laboratory knowledge or Experience working with laboratory information systems
• Experience in the healthcare industry (Medical Laboratory, Immunology, Clinical Chemistry, Haematology, Pathology)

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