Offer summary

Qualifications:

Minimum 7 years of experience as a people manager, preferably in a growth-stage startup., Experience managing end-to-end technical escalation processes from customer requests to engineering., Strong interpersonal and communication skills across all organizational levels., Proficiency in software applications, especially web-based technologies, with the ability to understand technical concepts..

Key responsibilities:

Oversee and ensure successful deployment of products for end customers.

Lead and coordinate a team of 2-4 implementation engineers through the product implementation lifecycle.

Develop and maintain detailed project plans, monitor progress, and mitigate risks.

Communicate project status and progress to stakeholders and maintain customer relationships post-implementation.

Job description

Who we are:

Acqueons conversational engagement software lets customercentric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customercentric company with a burning desire (backed by a suite of awesome, AIpowered technology) to help businesses provide frictionfree, delightful, and referralworthy customer experiences.

We are looking for Project Manager

We are looking for a strong and energetic project manager to join our team. This is primarily a work from home position but may require local onsite work at the client location.

As a project manager, you will be responsible for overseeing and ensuring the successful deployment of Acqueon products for our end customers. You will lead and inspire a project team of 2 – 4 implementation engineers through the product implementation life cycle including discovery and design workshops, custom development, product installation, various testing phases, and production cutover. You will communicate project progress and status internally and externally to multiple levels of the organizations. You want to work alongside worldclass talent with proven ability to growscalesucceed past start up to enterprise or IPO

• Manage one or more product implementation projects for our customers by providing daytoday leadership for all aspects of the project
• Work closely with the technical team members to complete the project scope on time with a high degree of quality
• Develop and maintain a detailed project plan to monitor and track project progress
• Proactively identify, manage, and mitigate risks to the project
• Create and manage the project communication plan to all stakeholders
• Facilitate regular external and internal project status meetings
• Create, update, and distribute project reports and documentation including meeting notes, issue lists, and action items
• Cultivate and maintain good working relationships with end customers and external project team members
• Maintain the customer relationship after project completion to ensure continued satisfaction with the product

As a Project Manager in Acqueon you will….

Clearly present and communicate information orally and through concise writing
• Strong interpersonal skills to comfortably communicate with all levels of an organization
• Strong problem solving and organizational skills
• Ability to think on your feet in stressful client situations
• Quickly grasp, understand, and interpret technical concepts, terms, and details as they relate to project deliverables
• Ability to collaborate with internal and external project team members to drive a successful outcome
• Selfstarter and quick learner with a getitdone attitude
• Experience working as part of a remote project team
• Contact center technology experience a plus

As a Project Manager in Acqueon you will need

Min 7 years’ experience as a people manager, preferably at a growthstage startup

Have experience working endtoend within a technical escalation process, from customer requests to engineering.

Have worked on a global team — you are familiar with followthesun work allocation, the nuances of coaching support specialists through local cultural sensitivities amongst customers and varying your management style to account for local norms.

Have managed a global Tier 1 supportimplementation teams through a rapid period of growth and specialization.

Good customer service skills, including communication (verbal and written), active listening, and interpersonal skills.

Excellent problemsolving ability, troubleshooting, and critical thinking skills

Good understanding of software applications, especially webbased applications, and related technology.

Ability to work on complex scenarios with time limits and available resources

Comfortably handle multiple tasksprojects simultaneously and effectively work as an individual and as part of a team

Experience and willing to work in a 247 support environment

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be selfmotivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.