(Remote) Project Implementation Manager / Project Coordinator - #34439

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor’s degree required., At least 5 years of experience in project implementation or customer onboarding in SaaS or financial services., Deep understanding of financial data workflows and billing migrations., Strong client-facing communication skills and proficiency with tools like Excel and Google Suite..

Key responsibilities:

  • Lead customer migrations from billing systems like Chargebee, Stripe, and Maxio.
  • Act as a technical advisor during onboarding, including schema mapping and collaborating with engineering.
  • Develop and maintain documentation, onboarding materials, and internal playbooks.
  • Support customer success teams with technical guidance during implementations.

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Manila Recruitment SME https://www.manilarecruitment.com/
11 - 50 Employees
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Job description

As a Project Implementation Manager, you’ll play a pivotal role in shaping a smooth and successful customer onboarding experience. You’ll collaborate closely with customers, internal teams, and cross-functional stakeholders to lead technical migrations, streamline implementation workflows, and ensure data integrity throughout the transition process. Your work will be essential to driving customer satisfaction and enabling long-term success for each implementation.

  • Lead customer migrations from billing systems such as Chargebee, Stripe, and Maxio
  • Act as a technical advisor during onboarding—mapping schemas, addressing edge cases, and collaborating with engineering when necessary
  • Develop and maintain documentation, onboarding materials, and internal playbooks to standardize the migration process
  • Ensure a high level of accuracy when handling financial data during system transitions
  • Support customer success and account teams with technical guidance during deal implementations
  • Manage multiple client implementations at once, balancing scope, budget, and timelines
  • Quickly learn new systems and tools to support customer use cases
  • Communicate clearly and confidently in client-facing calls and internal meetings

Requirements

Must-have Skills / Qualifications:

  • Bachelor’s degree required
  • At least 5 years of experience in project implementation, customer onboarding, or a similar role in SaaS, Fintech, billing systems, or financial services
  • Proven experience working with U.S. clients or U.S.-based companies
  • Deep understanding of financial data workflows, including billing migrations from one system to another
  • Experience handling large datasets, schema mapping, and data validation
  • Strong proficiency with tools such as Excel, Google Suite, Slack, and email
  • Excellent attention to detail, ownership, and accountability—especially with financial data
  • Strong client-facing communication skills: able to join calls, explain technical concepts, and present updates
  • Experience using AI or automation tools to streamline tasks
  • Able to walk stakeholders through their work with confidence and clarity

Advantageous or Nice to haves:

These are not required but will give candidates a strong edge:

  • Experience migrating customers across multiple billing platforms, not just one or two
  • Familiarity with Stripe Keys, Chargebee, Maxio, or similar billing tools
  • Exposure to APIs, webhooks, or data integration practices (no coding required, but should understand basic API flows)
  • Experience creating or maintaining product documentation or onboarding guides using tools like Notion, Confluence, or similar
  • Background in B2B SaaS, high-growth startups, AI tools, or banks/financial institutions
  • Ability to manage projects using tools like Jira, Linear, Trello, or Notion (project management experience is a bonus)
  • Basic knowledge of SQL or scripting (Python, etc.) is helpful but not required
  • Understanding of accounting principles or revenue recognition is a plus

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Excel
  • Accountability
  • Detail Oriented
  • Communication

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