Offer summary

Qualifications:

High school diploma or equivalent is required., Previous sales or customer service experience preferred., Excellent communication and presentation skills., Interest and proficiency in software applications and technology..

Key responsibilities:

Manage customer and reseller inquiries through various communication channels.

Demonstrate and explain TechSmith products to customers.

Assist with pre-sales and post-sales support, including order and account management.

Maintain accurate records of customer interactions and sales activities in CRM.

Job description

Description

Why You’ll Love Working Here:

Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot, composed of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. With our flexible work options, and our state of the art Headquarters based on Michigan State Universities campus, you'll find comfort doing what you do.

With great products and maybe even better people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat.

Position Location:

TechSmith offers flexible work styles (depending on the position) including the following:

- On-Site

- Hybrid (required if residence is within 120 miles of HQ) - 20% in office, 80% work from home

- Remote - For those outside of 120 miles from HQ, residing in one of the following locations:

- Michigan (living further than 120 miles from HQ)

- Florida

- Texas

- North Carolina

- Illinois

POSITION OVERVIEW

This is an hourly position - Entry level

TechSmith offices are open Monday thru Friday from 8am to 5pm (EST/EDT).

The TechSmith Inside Account Specialist manages day-to-day customer and reseller inquiries and ensures seamless customer pre- and post-sales support. As a team we work directly with customers and channel partners to help them understand the amazing things our software can do. Using a consultative sales approach, we gather information on specific issues customers face and offer a solution of products to match their needs. We connect through video meetings, phone calls, email and our support/contact systems. To fully delight our customers, you need to have excellent communications skills and the ability to multi-task. We need a team player with a positive attitude and the desire to continually learn and evolve. Your main account base will include accounts in the United States and Canada, though there may be international accounts as well.

RESPONSIBILITIES

Understand and demonstrate TechSmith products
Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
Talk with customers about how our products can solve their challenges
Manage a high volume of sales quotes with precision and speed
Assist customers by answering pre-sales and post sales questions via email, phone and chat
Provide support to our software distributors and resellers
Assist customers via email, phone and chat with the purchasing process or with account status inquiries, subscription management and answer pre/post sale questions
Proficiency in utilizing available TechSmith systems to support customer experience and sales efforts
Meet and exceed assigned individual and team targets
Document and maintain account and opportunity activity records in our CRM
Other duties as assigned

REQUIRED SKILLS AND BACKGROUND

High school diploma or equivalent
Previous Sales or Customer Service experience
Must be resourceful, self-motivated, customer-focused, and able to work on a team
Excellent written and verbal communication and presentation skills
Must be detail oriented
Strong organization skills and ability to multi-task
Interest and proficiency with technology, specifically software applications
Strong critical thinking skills
Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa.

PREFERRED SKILLS AND BACKGROUND

Professional fluency in an additional language (non-English) are a bonus.

COMPENSATION AND BENEFITS

At TechSmith, we love our employees and reward outstanding performance with bonuses and company recognition. Our generous benefit pack includes:

Competitive pay
Health Insurance – BCBS of Michigan - Employer-paid premium
Health Savings Plan – Employer Contributions
Dental Insurance – Employer-paid premium
Vision Insurance – Employer contributions toward premiums
Retirement – 401(k) – Employer Match
Tuition Assistance
Student Loan Repayment Assistance
Paid Parental Leave
Employee Assistance Program
Disability Insurance – Employer-paid premium
Life Insurance – Employer-paid premium
Generous PTO, Sick Time, Holiday Time, Volunteer Time
Company-sponsored events, gifts, food, etc.

For a more comprehensive list of our benefits you can contact our recruiting team by emailing [email protected]

TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email [email protected] with a description of your request and contact information.

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