Technical Account Manager – Middle

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Poland

Offer summary

Qualifications:

Experience in technical support or account management., Knowledge of API communication, HTML, CSS, and web performance principles., Good command of English (B2 level) and Russian (B2/C1 level)., Strong analytical, organizational, and communication skills..

Key responsibilities:

  • Support and manage client integrations for the Sportsbook Platform.
  • Analyze client requirements and coordinate with development teams.
  • Maintain and monitor technical infrastructure for stability and uptime.
  • Collaborate with cross-functional teams to deliver functional products.

N1 Partners Group logo
N1 Partners Group SME https://n1.partners/
51 - 200 Employees
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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

  • You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
  • Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, highquality solutions.

    • Key responsibilities:
      • Process and resolve client queries, acting as the first line of technical support
      • Analyse client requirements and translate them into actionable tasks for the development team
      • Maintain and monitor the technical infrastructure to ensure stability and uptime
      • Collaborate closely with crossfunctional teams to deliver complete, fully functional products to clients
      • Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
        • Required Experience:
          • B2 level in English, B2C1 level in Russian
          • Solid understanding of API communication and reading log files
          • Good command of HTML, CSS, and knowledge of web performance and SEO principles
          • Basic knowledge of Quality Assurance practices and Figma
          • Strong analytical, organizational, and communication skills
            • Nice to have:
              • Experience or knowledge of the iGamingSportsbook industry
              • Confident use of browser DevTools for troubleshooting and diagnostic
                • Our Benefits:
                  • Fulltime remote work opportunities and flexible working hours
                  • Private insurance
                  • Additional 1 Day Off per calendar year
                  • Sports program compensation
                  • Comprehensive Mental Health Programme
                  • Free online English lessons with a native speaker
                  • Generous referral program
                  • Training, internal workshops, and participation in international professional conferences and corporate events.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishRussian
Check out the description to know which languages are mandatory.

Hard Skills

Application Programming Interface (API)Cascading Style Sheets (CSS)HyperText Markup Language (HTML)Web Performance OptimizationSearch Engine OptimizationFigma (Design Software)DevtoolsSports Analytics

Other Skills

  • Analytical Skills
  • Quality Assurance
  • Organizational Skills
  • Communication
Are you interested?

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