Senior Process Engineer

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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Senior Process Engineer will play a crucial role in maximizing the efficiency of organizational processes, aligning them with the company’s strategy to emphasize operational excellence. This role will be responsible for partnering with business units across a highly matrixed organizational structure to assess departmental processes, identify improvement opportunities, implement scalable solutions, and develop standards for measuring the performance of the new processes. The successful candidate with have a continuous improvement mindset and an expert level understanding of Lean Six Sigma and change management methodologies in theory and practice.

Essential Responsibilities:

• Analyzes departmental and inter-departmental processes to identify and eliminate non-value-added activities.
• Collaborate with executive sponsors and functional leaders to assess current processes, identify improvements, define value, and execute enhancement opportunities.
• Rethink and radically redesign business processes to achieve significant improvements in key performance measures.
• Create detailed process documentation, including maps and flowcharts, to visualize and understand processes.
• Assist in change management activities to ensure smooth implementation of new processes.
• Ensure all business processes comply with industry regulations and standards.
• Keep accurate records of all process engineering projects and initiatives.
• Provide mentoring and training to all levels and functions of the organization on Lean Six Sigma and other process improvement methodologies including related principles, practices, and tools such as the Daily Management System (DMS).
• Plan, lead, and facilitate multi-day Rapid Process Improvement (Kaizen) workshops, focusing on cross-functional and complex value streams to foster innovation.
• Design and implement best practices to cultivate a continuous improvement culture and mindset across the business such as using cascading metrics, strategic objectives and key results, adoption of a Daily Management System, enabling standard work, using visual management, and standard follow up.
• Manage process improvement data analysis and reporting for the CI team. Create and deliver reports, recommendations, and written/oral presentations to leadership in a data-driven way that effectively communicates problems, solutions, risks, and recommendations.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of six (6) years of experience in process engineering, business analysis, or directly related field.

Education, Certificates, Licenses: Bachelor’s degree or equivalent work experience required. Lean Six Sigma Green Belt or other comparable business process improvement certification is required. Master’s degree in business administration, mathematics, civil engineering or related field is preferred. Lean Six Sigma Black Belt is preferred. Change Management certification is preferred.

Knowledge: Requires ability to define and prioritize problems and manage workload without direct supervision. Strong skills in business analysis, data analysis, process improvement, and project management are essential. Technical expertise in Excel, Power BI and applying automation and AI technologies is required. Understanding of the specific industry in which the business operates, including regulations and best practices. Excellent written and verbal communication to effectively collaborate with stakeholders and present findings.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 15% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.