Offer summary

Qualifications:

Fluent in both Spanish and English with strong communication skills., Over 3 years of experience in a dental office or healthcare front-desk role., Solid understanding of dental procedures, terminology, and insurance processes., Proficient in dental practice management software such as Dentrix, Eaglesoft, or Open Dental..

Key responsibilities:

Greet patients and check them in for appointments in English and Spanish.

Schedule, confirm, and coordinate patient appointments and follow-ups.

Handle patient inquiries regarding procedures, billing, and insurance coverage.

Verify insurance and explain treatment plans and financial responsibilities.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: 9:00 AM to 6:00 PM Downey, CA Time PST

Job Summary:

We are looking for a Bilingual Dental Receptionist / Scheduler fluent in Spanish and English, with 3+ years of experience in a dental office setting. This role requires strong knowledge of dental terminology, procedures, and insurance processes, as well as excellent customer service skills to ensure patients feel welcomed, informed, and well cared for.

As the first point of contact, you will handle patient communication, appointment scheduling, insurance verification, and support daily front-desk operations. Your ability to communicate effectively with Spanish-speaking patients is essential to delivering high-quality care and ensuring a smooth patient experience.

Responsibilities:

Greet patients warmly and check them in for appointments, both in English and Spanish
Schedule and confirm appointments, follow-ups, and hygiene recalls
Answer incoming calls and respond to inquiries regarding procedures, billing, and insurance
Verify insurance coverage (PPO, HMO, Medicaid, etc.) and obtain necessary authorizations
Explain treatment plans, co-pays, and financial responsibilities to patients in a clear and empathetic manner
Maintain accurate and up-to-date patient records using dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
Coordinate with dental assistants and dentists to ensure efficient patient flow
Handle payments, billing, and end-of-day reconciliation
Maintain front desk organization and cleanliness
Support patient reactivation and reminder outreach campaigns

Requirements

Fluent in Spanish and English with strong verbal and written communication skills
3+ years of experience working in a dental office or similar healthcare front-desk role
Solid understanding of dental procedures, terminology, and insurance plans
Proficient in dental software such as Dentrix, Open Dental, or Eaglesoft
Excellent customer service and interpersonal skills, with a calm and friendly demeanor
Ability to multitask and stay organized in a fast-paced clinical environment
High school diploma or equivalent required; certification in dental office administration is a plus

Preferred Traits:

Experience working with a diverse patient population
Strong problem-solving skills and attention to detail
Comfort working in a collaborative team environment
Availability to work U.S. hours, if applicable

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_25216_JOB

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