Offer summary

Qualifications:

Fluency in French (written and spoken)., Excellent communication and interpersonal skills., Strong analytical and problem-solving abilities., Ability to work in a fast-paced environment with attention to detail..

Key responsibilities:

Assist French-speaking customers via chat, email, and phone.

Help users navigate virtual job platforms and freelance services.

Accurately document customer interactions in the CRM system.

Collaborate with team members to improve customer satisfaction.

Job description

🌟 Join Our Innovative Team! Patrique Mercier Recruitment ES is excited to announce an opening for a French Speaking Customer Support representative dedicated to our Virtual Job & Freelance Platforms Department! If you are fluent in French and have a passion for helping others succeed in their freelance and remote job endeavors, this is the perfect opportunity for you!

In this vital role, you will assist French-speaking customers navigating our virtual job platforms, answering their inquiries and providing guidance to enhance their experience. Be part of a forward-thinking team, develop your skills, and help shape the future of work while enjoying a collaborative and supportive work environment. If you're ready to make a difference, we want to hear from you!

Your Responsibilities

Provide excellent customer support to French-speaking users through various channels, including chat, email, and phone.
Assist customers with inquiries related to our virtual job platforms and freelance services, ensuring a seamless experience.
Document customer interactions accurately and efficiently in our CRM system.
Collaborate with team members to achieve service level objectives and improve customer satisfaction.
Participate in ongoing training and development to stay informed about industry trends and best practices.

Requirements

Fluency in French (written and spoken) is essential. Please ensure that your nationality and native language is clearly stated in your C.V. and/or Cover Letter.
A strong commitment to providing high-quality customer service.
Previous experience in customer support is a plus but not mandatory.
Excellent communication and interpersonal skills.
A proactive and collaborative team player.
Strong analytical and problem-solving abilities.
Ability to work in a fast-paced environment while maintaining attention to detail.

Benefits

· Private Health Insurance

· Training & Development

· Performance Bonus

· 2 Extra Salaries Per Year Fully Paid Training

· Fully Paid Relocation Package ( flight, transfer and hotel )

· Free Greek Lessons, discounts and other perks

Required profile