Offer summary

Qualifications:

Proficiency in English (B2 level) and native or near-native Russian., Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year., Strong communication, problem-solving, and analytical skills., Knowledge of Chinese language is a plus..

Key responsibilities:

Build and maintain long-term relationships with Asian clients.

Assist clients with technical issues and product usage.

Conduct product trainings and demonstrations.

Gather client feedback and collaborate with the development team.

Job description

Overview:

SOFTSWISS is growing, and we are seeking a skilled Junior Account Manager to join our team. If you are driven by excellence and share our values, we would love to hear from you.

About Product:

Affilka – Affiliate Management Platform

A software platform to manage, track, and analyse affiliate performance.
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Purpose of the role:

You will be responsible for building and maintaining trusted relationships with Asian clients by deeply understanding their business needs, ensuring seamless product usage, and proactively supporting their success. Your role will bridge the gap between clients and internal teams, turning customer feedback into product improvements while enabling users through trainings, consultations, and clear documentation.

Key responsibilities:

Building strong long-term relationships with clients and key people on the clients’ side
Understanding the specifics of the client's business, analysis of the client's requirements
Assistance in solving technical problems
Daily consultations on using the product
Conducting product trainings and demonstrations for clients and their teams
Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
Creating manuals and documentation on the use of the product for customers

Required Experience:

Written and spoken English – B2; Russian - native or close to native
Knowledge of Chinese would be a plus
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for 1 year+
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Required profile