Offer summary

Qualifications:

Fluent in English and Spanish with a professional accent., 1 to 5 years of customer service or inside sales experience., Strong communication and active listening skills., Comfortable using CRM and support ticket systems like Zoho..

Key responsibilities:

Answering inbound calls in English and Spanish.

Managing support tickets and updating customers on orders and shipments.

Placing customer orders and maintaining accurate records in Zoho CRM.

Providing basic troubleshooting guidance to customers.

Job description

We’re looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.

What You’ll Do:

• Answer 30+ inbound calls per day in English and Spanish

• Create and manage support tickets in Zoho Desk

• Provide updates on orders, shipping, and product information

• Place customer orders during the call using Zoho Inventory

• Maintain accurate records in Zoho CRM

• Walk customers through basic troubleshooting when needed

Requirements

• 1 –5 years of customer service or inside sales experience

• Bilingual (English/Spanish) with a neutral, professional accent

• Strong communication and active listening skills

• Comfortable using Zoho or similar systems (CRM, ticketing, inventory)