Customer Service Representative

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

Bilingual proficiency in English (B2 - C1 level)., Over 1 year of administrative, commercial, or customer service experience., Strong communication and empathetic listening skills., Availability to work full weekends and negotiate days off during weekdays..

Key responsibilities:

  • Respond to customer inquiries via calls, messages, and emails.
  • Assist customers with reservation processes and cancellations.
  • Collect personal information from customers for reservations.
  • Coordinate with rental companies to resolve security deposit refunds.

Million and Up logo
Million and Up Scaleup http://hiring.millionandup.com/
51 - 200 Employees
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Job description

Bilingual Customer Service Representative provide empathetic yet effective solutions to our clients regarding our platform and services.

Your responsibilities will include:

  • Answer questions or queries from users regarding the page, through the different service channels (Calls, messaging or emails).
  • Answer questions about the reservation process.
  • Manage reservation cancellation.
  • Collect personal information from customers who call to make reservations.
  • Lean on rental companies to resolve security deposit refund concerns.

Requirements:

  • Full weekend availability.
  • 2 days off on weekdays (to be negotiated).
  • B2 - C1 English level.
  • Bilingual administrative, commercial, or customer service experience (+1 year).

Our job conditions:

  • 100% remote.
  • 40 hours per week.
  • Health insurance.
  • Base salary starting at 4.000.000 COP/monthly.
  • Connectivity benefits + Wellness subsidy + half-friday Off & half-birthday Off.
  • Stability, professional growth, and excellent work environment.

FIND MORE ABOUT US: https://www.millioncareers.com.co/agente-servicio-al-cliente-biling%C3%BCe-colombia.html

https://holacarrentals.com/en-co?srsltid=AfmBOop71F2mq4UjaZMCECOzbHSbGXqVTuwHyfVIxoPwPkv_dG2iLenI

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Transitional Bilingual Education

Other Skills

  • Customer Service
  • Problem Solving
  • Empathy
  • Communication
Are you interested?

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