Offer summary

Qualifications:

High school diploma or GED is required., At least one year of office support or customer service experience., Excellent communication skills, both verbal and written., Proficiency in Microsoft Office Suite and basic typing skills..

Key responsibilities:

Coordinate vehicle release and pickup by communicating with body shops, owners, and insurance companies.

Ensure accurate and timely updates to vehicle files and maintain organized notes.

Meet daily call and processing targets, including making over 100 calls and processing 60+ live lots.

Participate in team meetings and follow company policies to ensure quality service.

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

About The Role

We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

What You’ll Be Doing

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
Follow all Copart policies and guidelines to ensure quality and consistency in your work.
Help out with other tasks or assist teammates as needed.
Perform other duties as assigned by management.

What We’re Looking For

Minimum of one year office support experience in a customer service role.
High school diploma or GED
Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages
Typing speed of 45 WPM and familiarity with basic 10-key
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail, great problem-solving skills, and the ability to multitask
A professional virtual appearance with a quiet, distraction-free workspace
Bilingual skills are a plus
Must be able to work occasional overtime
Office equipment will be provided to help you succeed in your role

Why You’ll Love Working With Us

100% remote work with company-provided equipment
Clear, achievable performance goals with daily feedback to help you succeed
Weekly team meetings to keep you connected and supported
A collaborative, friendly virtual team where everyone’s success matters

Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service—all from the comfort of your own home!

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

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