Offer summary

Qualifications:

Minimum of 2 years in customer service, preferably in banking or fintech., Basic knowledge of cryptocurrency., Strong communication and interpersonal skills., Ability to work independently in a remote environment..

Key responsibilities:

Guide new users through onboarding and payment processes.

Serve as the main point of contact for customer support and issue resolution.

Collaborate with the product team to address user questions and feedback.

Provide personalized account management and support to customers.

MENA Alliances is a woman-owned business dedicated to connecting global companies with highly-skilled, vetted talent from the MENA (the Middle East and North Africa) region. We source top-notch candidates for you by tapping into our rich network of the MENA region’s best tech pros. Our vetted professionals are experienced and ready to go, and training is rarely required. Ex: Software engineers, programmers, designers, translators, and more at the click of a button. Spending your childhood and youth in a refugee camp and conflict zone could lead you to believe that there is no opportunity available to you in the world. No opportunity means no hope. We wanted to change that for ambitious, talented people who have the skills but are under-employed. Scale your business by building remote teams from MENA’s ambitious top professionals. MENA Alliances Mission: Our mission is to help women and young professionals in the MENA region access the self-determination that comes with in-demand skills and career opportunities. Everyone deserves to reach their full potential, find their passion, and achieve success - no matter where in the world they live. We believe in a world where location is no longer a barrier for diligent, talented people to reach for the success they envision for their future. Our clients range from large enterprises with mega data projects to startups wanting to hire experienced developers. Our core services include: Qualified Professionals On-Demand Translation & Localization Data Labelling & Annotation Our Impact on Numbers: More than 700 jobs offered have been implemented by more than 700 professionals (primarily women and youth). More than 3000 youth and graduates have been trained on skills and tools that enable them to work online and compete in the global market. Her company has reached Global markets such as the US, UK, Swaziland, Germany, Netherlands, and the Gulf region.

Job description

This is a remote position.

A leading company in the financial technology (Fin-tech) sector is looking for an Account Manager to join their team. This person will play a crucial role in guiding new users through the onboarding process, answering their questions, and providing exceptional customer support. Also, the Account Manager will liaise with the product development team to address any user queries regarding the company's products, ensuring a smooth and satisfactory experience for our customers.

Key Responsibilities:

Onboarding Assistance: Guide new users through the registration process and assist them in paying the joining fee.
Customer Support: Serve as the main point of contact for customer support, answering questions and resolving issues during the onboarding process.
Product Liaison: Work closely with the product development team to address user questions and feedback about our products.
Account Management: Act as a dedicated account manager, providing personalized care and support to meet customer needs and queries.