Account Manager

This is a remote position.

We're offering an exciting full-time, remote opportunity for a proactive and client-focused Account Manager to join a dynamic team in the technology and software solutions industry. This role is perfect for someone with a high level of English proficiency who is passionate about building strong client relationships and driving business success.

As an Account Manager, you'll be the primary point of contact for clients, managing a diverse portfolio of accounts, identifying growth opportunities, and fostering long-term partnerships. You'll collaborate with cross-functional teams to deliver tailored solutions, ensuring clients achieve their goals while contributing to the overall growth and innovation of the business.

• Act as a trusted advisor for clients, understanding their business needs and aligning our offerings to drive value.
  
• Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic planning sessions.
  
• Identify upsell and cross-sell opportunities within existing accounts (e.g., software upgrades, additional modules, or consulting services).
  
• Collaborate with sales teams to renew contracts and negotiate terms.
  
• Liaise with technical teams to ensure timely delivery of solutions and adherence to Service Level Agreements (SLAs).
  
• Monitor project milestones and communicate progress to stakeholders.
  
• Track customer health metrics, address concerns proactively, and ensure high retention rates.
  
• Resolve escalations swiftly, coordinating with support and engineering teams as needed.
  
• Maintain accurate records in Customer Relationship Management (CRM) tools (e.g., Salesforce) and analyze account performance data to inform strategies.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
  
• 3+ years in account management, client success, or sales, preferably in tech/IT services.
  
• Proven track record of meeting retention and growth targets.
  
• Exceptional communication, negotiation, and presentation abilities.
  
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  
• Strong organizational skills with the ability to manage multiple priorities.
  
• Basic understanding of SaaS, cloud infrastructure, or software development cycles.
  

Qualifications:

• High proficiency in English, both written and verbal.
• Experience in managing enterprise-level IT/software accounts.
  
• Familiarity with data analytics tools (e.g., Tableau, Power BI).
  

Benefits

• Part-Time.
  
• 100% Remote.
  
• PTO.
  
• Medical Leave.
  
• U.S. Holidays.