Offer summary

Qualifications:

At least 5 years of experience in customer success, implementation, or solutions consulting., Minimum of 3 years working with enterprise clients in multi-stakeholder environments., Proven success in driving adoption of SaaS or AI-powered platforms., Excellent communication and relationship-building skills..

Key responsibilities:

Manage enterprise relationships and guide clients through AI content solution implementation.

Collaborate with teams to optimize AI workflows and ensure project delivery.

Train clients on AI tools to enable independent use and maximize value.

Monitor performance metrics and provide feedback to improve solutions.

Job description

Senior Customer Success Manager – AI Content Solutions

🕐 Fully Remote | Flexible Hours | 🚀 High-Growth SaaS | AI-Powered Platform

Overview

We’re hiring a Senior Customer Success Manager to lead enterprise relationships at the intersection of AI, content strategy, and business impact. You’ll be the strategic partner guiding clients through implementation, adoption, and long-term value realization of our AI content solutions.

This role is ideal for someone who’s equal parts consultant, operator, and strategist—ready to scale engagement, refine execution, and champion measurable results.

What You’ll Do

Strategic Partnership: Work closely with growth marketing and content leads to align AI-driven programs with business goals
Project Leadership: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery
Workflow Optimization: Collaborate with technical teams to tailor scalable, high-impact AI workflows
Performance Management: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes
Client Enablement: Train teams to use AI tools efficiently and independently, minimizing friction
Solution Delivery: Streamline implementation cycles for faster time-to-value
Knowledge Building: Develop playbooks and frameworks based on successful customer rollouts
Voice of the Customer: Share feedback with Product and Engineering to influence roadmap and enhancements

What You Bring

5+ years in customer success, implementation, or solutions consulting roles
3+ years of experience working with enterprise clients in a multi-stakeholder environment
Proven success driving adoption of SaaS or AI-powered platforms
Exceptional communication and relationship-building skills
Data-driven mindset; SQL or Python exposure is a plus
Self-starter who thrives in high-growth, fast-paced settings