Offer summary

Qualifications:

Over 5 years of experience managing software implementations, including onboarding and adoption., At least 3 years of experience working with enterprise clients and managing multiple stakeholder relationships., Proven ability to guide customers in adopting SaaS or AI solutions successfully., Exceptional verbal communication skills in English, with the ability to explain complex concepts clearly..

Key responsibilities:

Partner with clients to align AI content strategies with business goals.

Manage content deployment timelines and address delays proactively.

Design and implement AI workflows in collaboration with technical teams.

Monitor key performance metrics to optimize AI content effectiveness.

Job description

About the Role

We seek an experienced AI Solutions Customer Success Manager to help clients implement AI-driven content strategies that drive measurable business growth. You will serve as a strategic partner, guiding customers through AI workflow deployment, ensuring seamless execution, and optimizing performance. Strong verbal communication skills are essential, as you will engage directly with a diverse range of stakeholders.

Key Responsibilities

Client Engagement: Partner with growth marketers, content leads, and executives to align AI-driven content strategies with business goals.
Project Execution: Manage content deployment timelines, ensuring timely publication and addressing any delays proactively.
Workflow Optimization: Work with technical teams to design and implement AI workflows, balancing speed and impact.
Performance Tracking: Monitor key metrics (e.g., organic traffic, CTR, revenue impact) to optimize AI content effectiveness.
Solution Deployment: Drive efficient implementation, reducing unnecessary iterations.
Customer Training: Enable teams to leverage AI platforms effectively, removing technical barriers.
Best Practices Development: Create playbooks based on successful implementations to streamline future deployments.
Product Feedback: Relay customer insights to Product and Engineering teams to refine future platform improvements.

Qualifications

5+ years managing software implementations, with expertise in onboarding, adoption, and expansion.
3+ years working with enterprise clients, balancing multiple stakeholder relationships.
Proven ability to guide customers toward successful SaaS or AI solution adoption.
Exceptional spoken English, with the ability to communicate complex concepts clearly.
Strong analytical skills, with experience in data-driven decision-making (SQL, Python, or similar tools a plus).
Self-motivated, adaptable, and experienced in fast-paced environments.

Our Team Values

Integrity & Humility: High integrity, low ego, and a good sense of humor.
Passion for Growth: Commitment to continuous learning and development.
Bias for Action: A results-driven approach with a focus on speed and execution.
Innovation Through Iteration: A love for experimentation and rapid iteration.