Operation Analyst

Work set-up: 
Full Remote
Contract: 
Work from: 
Brazil

Offer summary

Qualifications:

Strong understanding of job scheduling and batch processing., Experience with Tivoli Workload Scheduler (TWS) and RunMyJobs (RMJ)., Knowledge of MainFrame connectivity and monitoring tools., Good communication skills and ability to collaborate across international teams..

Key responsibilities:

  • Monitor and execute batch jobs and workflows.
  • Report job statuses and handle errors or failures.
  • Coordinate with support teams and vendors to ensure smooth operations.
  • Track support tickets and maintain KPIs using ServiceNow and Jira.

Tec2Cloud logo
Tec2Cloud Scaleup https://www.tec2cloud.com/
51 - 200 Employees
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Job description

About us

We are a Brazilian Technology Consultancy Company, and we are experts in provide SAP solutions. We have an extensive range of SAP implementation projects, and we also provide outsourcing solutions.
Our way of working is guided by our values: passion for thinking, technology and people, customer focus, empathy, dedication, and respect!

Check out our website: https://tec2cloud.com/

Responsibilities

Perform batch/job operations, including monitoring and execution of tasks.
Monitor and report job statuses (long-running, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones.
Supervise job streams and flows, reporting errors or late completions to support teams.
Monitor MainFrame connectivity and make necessary adjustments.
Create, execute, and edit jobs and schedules in TWS and RunMyJobs (RMJ).
Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows.
Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks).
Work closely with teams in South America, North America, and India.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Empathy
  • Persistence

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