Strategic Account Manager

PNOĒ's mission is to enable health professionals to provide training and nutrition as medicine by leveraging the power of breath analysis. Operating in the US and Greece, we are trusted by over 3,000 health professionals and world-class athletes like Russell Wilson (NFL champion), Emma Raducanu (US Open champion), and Annie Thorisdottir (CrossFit Games champion). Our clients include leading brands such as Equinox, Holmes Place, Red Bull Racing, Four Seasons and 100+ research centers and universities.

We have an exciting opportunity for you to become a key player in our team, working with leading health and wellness companies in the US and Europe. We are looking for a customer-focused Account Manager to join our team as the main point of contact for our clients. In this role, you will play a vital part in managing client relationships, facilitating clear communication, and delivering outstanding support throughout their experience with PNOĒ. If you have a background in health sciences, strong English skills, and a passion for growth in a dynamic environment, we’d love to have you on our team!

Key Responsibilities:

• Client Management: Serve as the primary point of contact for our partnerships, handling complex inquiries and resolving issues, while ensuring high levels of satisfaction and fostering long-term relationships
• Onboarding: Guide new affiliates through the onboarding process, from receiving their device to utilizing our services
• Subscription Renewal: Manage subscription renewals for clients, ensuring continued service and satisfaction beyond the initial contract period, while identifying opportunities for upselling
• Cross-Department Collaboration: Coordinate with internal teams (support, operations, marketing, production, product) to address client needs
• Data Management and CRM Maintenance: Update and maintain accurate client information in CRMs, including spreadsheets, Hubspot, and Notion, to streamline operations and ensure smooth communication
  

Requirements

• Educational Background: Background in Health Sciences, Sport and Exercise Science, Nutrition and Dietetics, Sports Management, Physiotherapy or related fields
• Language Proficiency: Proficient in English, both written and spoken, to communicate effectively with our primarily US-based clientele
• Work Experience: Previous experience involving client communication, problem-solving, and sales experience
• Technical Skills: Strong PC literacy, with proficiency in Google Workspace
• Work Location: Kifisia, Athens, Greece

• Working Hours: Monday to Friday, 16:00 - 00:00 EET

Benefits

• Competitive salary with a performance-based bonus scheme
• Indefinite contract from your first day
• A unique chance to join a fast-growing start-up and apply your expertise in a practical setting
• Stable working hours: Monday to Friday, 16:00 - 00:00
• Hybrid work model
  

Join us and be part of a cutting-edge team that's transforming the health and wellness industry. Your journey to making a real impact starts here!