Offer summary

Qualifications:

2–5 years of inside sales experience, preferably in IT services, SaaS, or B2B professional services., Strong emotional intelligence and active listening skills., Experience with consultative selling and asking insightful questions., Familiarity with MSP service models and CRM tools like HubSpot or ConnectWise..

Key responsibilities:

Conduct discovery calls and qualify inbound and outbound leads.

Identify business problems and understand emotional drivers behind IT challenges.

Manage early-stage sales pipeline and pass qualified opportunities to senior sales teams.

Collaborate with marketing and account management to align messaging and support client nurturing.

Job description

Position Summary:

We’re not looking for someone to sell widgets. We’re looking for someone who can listen, understand, and guide prospects through business-changing IT decisions. As an Inside Sales Representative, you’ll be the first human touchpoint in a sales process built on trust, empathy, and alignment—not pressure. You’ll identify and qualify opportunities, manage the early stages of the sales process, and uncover pain points that technology can solve. Our clients don’t just want tech—they want peace of mind, resilience, and a partner who understands what keeps them up at night. If you’re great at connecting the dots and building relationships, this is the place for you.

Job Details:

Work from Home
Monday to Friday | 8 PM to 5 AM Manila Time
*Following US Federal Holidays

Responsibilities:

Conduct discovery calls and qualification conversations with inbound and outbound leads.
Uncover the real business problems, risks, and emotional drivers behind IT challenges.
Manage early-stage pipeline and hand off qualified opportunities to senior sales or vCIO.
Use tools like HubSpot, ConnectWise, or Salesforce to document activity and maintain contact cadences.
Assist in crafting personalized outreach (email, LinkedIn, video, voicemail) that resonates with decision-makers.
Collaborate with marketing and account management teams to align messaging and support Client nurturing.
Stay current with cybersecurity trends, compliance concerns (HIPAA, FERPA, etc.), and MSP best practices
Communicate the impact of downtime, risk, or inefficiency—not just features of a service stack.

Qualifications:

2–5 years of experience in inside sales, preferably in IT services, SaaS, or B2B professional services.
Emotional intelligence and active listening — this is a must.
Consultative selling experience: You ask great questions and don’t push quick sales.
Familiarity with MSP service models (vCIO, RMM, BDR, cybersecurity) is a strong plus.
Comfortable working with CRMs and structured sales processes (HubSpot, ConnectWise).
Strong written and verbal communication — you’re confident in your voice, emails, and messaging.
Self-starter with good time management skills — you know how to prioritize warm leads, follow-ups, and personal touches.
Experience working with schools, law firms, or manufacturing clients is an advantage.
Certifications in consultative or inbound sales (e.g., Sandler, HubSpot Inbound) a plus.
Familiarity with frameworks like EOS, TruMethods, or TruPeer (TBRs, vCIO alignment, QBRs) is nice to have.

Required profile