Junior Service Manager

To achieve and establish our growth, we are currently looking for a Junior Service Manager for Georgia Live Casino Operations. Leading the way to increased efficiency and success, the Junior Service Manager is in a critical position within any organization.

Qualifications and Experience:

• Excellent written and verbal communication in English
• Excellent computer literacy skills, Microsoft 365 suite knowledge
• An analytical personality with great attention to detail and the ability to effectively multitask
• Willing to learn and ambitious to grow, personally and professionally
• Able to work various shift types
• Business first attitude
• Able to identify and resolve issues independently with consistent professional conduct
• Strong sense of integrity, able to maintain strict confidentiality
• Strong Work Ethic and dedication
• Live Casino or iGaming experience is a plus
• Academic qualification in management and/or computers is a plus

Key Responsibilities: 

• Run day-to-day operations of Proxy Live Solutions™ Live Gaming Studio
• Maintain a professional Environment at the OCR
• Ensure that Proxy Live Solutions™ service is fully operational without interruptions/issues
• Ensure game results are completed and processed according to correct procedures
• Use of various internal systems including but not limited to JIRA, WIKI, MS Office
• Always supervise game integrity and report
• Identify, analyze, log, resolve, and escalate all incidents as necessary
• Handle cards and other studio equipment as necessary
• Replace colleagues during their vacations, sick leaves, and other absences
• Provide feedback on the efficiency of Service Management processes
• Uphold and display Proxy Live Solutions™ company values
• Any other duties as required and relevant to the role

Benefits:

• Unlimited access to Udemy Learning
• Personal and professional development workshops
• Career budget and development opportunities
• Health insurance & Fit pass
• Discount card
• Uniform allowance
• Employee referral program as well as other benefits according to the company’s benefits policy

If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us!