Technology Operations Analyst

The Advanced Support team is responsible for implementing and maintaining restaurant technology specific to Point of Sale, Kitchen Video Systems, Back Office Systems, Drive Thru Timers, and Order Confirmation technology. This role is critical to the success of the team’s ability to deliver on operational expectations. The Tech Ops Analyst will utilize their expertise to build and maintain the complex suite of systems that make up restaurant infrastructure. They will also influence and contribute to strategic planning efforts as we continuously improve the delivery of platform innovation while supporting our rapidly growing brand. 

RESPONSIBILITIES

EDUCATION AND EXPERIENCE QUALIFICATIONS

• 4 Year Degree and/or Bachelor's degree in Computer Science, Information Systems, or related field 
• Preferred: Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), ITILv4 
• Required: 3+ years working in Windows 10 Engineering, POS Systems Administration, or Desktop Administration role within the IT industry.  
• Required: 3+ years project management: small to medium time sensitive projects  
• Required: 3+ years Desktop engineer experience (POS platforms are a plus)
• Preferred: 3+ years verifiable, hands-on experience supporting organizations with multiple (100+) remote sites 

KNOWLEDGE, SKILLS AND ABILITIES

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.