Offer summary

Qualifications:

Fluency in Dutch and English, both written and verbal., Experience in customer support, preferably in online platforms or the freelancing sector., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail..

Key responsibilities:

Respond to customer inquiries in Dutch via email, phone, and chat.

Assist users with platform-related questions, account management, and job search strategies.

Document customer interactions and resolutions accurately in support systems.

Work closely with internal teams to resolve user issues and improve the platform.

Job description

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department! In this vital role, you will be the main point of contact for our Dutch-speaking users, providing guidance and support as they navigate our online platforms for job opportunities and freelance work. Your strong communication skills and customer service expertise will be key in helping users achieve their career goals.

This position is a fantastic opportunity for individuals passionate about helping others in the gig economy. If you are proactive, friendly, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

Respond to customer inquiries in Dutch via email, phone, and chat
Assist users with platform-related questions, account management, and job search strategies
Document customer interactions and resolutions accurately in our support system
Work closely with internal teams to resolve user issues and improve the platform
Provide information about freelancing best practices and job market trends
Collect user feedback to enhance service quality and user experience
Participate in training sessions to stay updated on platform changes and features

Requirements

Fluency in Dutch and English, both written and verbal
Experience in customer support, preferably in online platforms or the freelancing sector
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A proactive approach to customer satisfaction
Ability to multitask and manage various inquiries in a fast-paced environment
Familiarity with customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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