Offer summary

Qualifications:

Fluency in Dutch and English, both written and verbal., Previous experience in customer support, preferably in the music or tech industry., Strong communication and interpersonal skills., Passion for music and streaming platforms..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat in Dutch.

Assist clients with account management, platform features, and streaming services.

Document customer interactions and solutions accurately.

Collaborate with internal teams to resolve issues and improve service.

Job description

Mercier Consultancy is excited to announce a new opportunity for a Dutch Speaking Customer Support Representative in our Music Streaming Platform Department! In this role, you will be responsible for providing exceptional support to our Dutch-speaking clients, helping them navigate our platform and enhance their music streaming experience. Your expertise and passion for music will be key in ensuring our users receive the best possible service.

This position is ideal for individuals who love music and thrive in a customer-focused environment. If you have strong communication skills and a commitment to helping others, we invite you to join our team!

Responsibilities

Respond to customer inquiries in Dutch through email, phone, and chat
Assist clients with questions related to account management, platform features, and streaming services
Document customer interactions and solutions accurately in our support system
Collaborate with internal teams to resolve customer issues and improve service delivery
Provide users with information about promotional offers, playlists, and new features
Gather customer feedback to contribute to ongoing improvements
Participate in training sessions to stay updated on platform changes and best practices

Requirements

Fluency in Dutch and English, both written and verbal
Previous experience in customer support, preferably in the music or tech industry
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
A genuine passion for music and streaming platforms
Ability to manage multiple inquiries efficiently in a fast-paced environment
Familiarity with customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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