Offer summary

Qualifications:

Fluency in Polish and English, both written and verbal., Previous experience in customer support, preferably in technology or gaming sectors., Excellent communication and interpersonal skills., Strong problem-solving skills with attention to detail..

Key responsibilities:

Provide customer support in Polish via email, phone, and chat.

Assist clients with inquiries related to VR and AR products and services.

Document interactions and solutions in the customer management system.

Work with the technical team to resolve complex client issues.

Job description

Mercier Consultancy is excited to offer the position of Polish Speaking Customer Support Representative in our Virtual Reality & Augmented Reality Department! In this role, you will be the first point of contact for our Polish-speaking clients, helping them navigate the exciting world of VR and AR technologies. Your expertise will ensure that customers receive the support and guidance they need to fully engage with our innovative products.

If you are passionate about cutting-edge technology and have a knack for customer service, this is the perfect opportunity for you to make a significant impact on our clients' experiences!

Responsibilities

Provide customer support in Polish via email, phone, and chat
Assist clients with inquiries related to our VR and AR products and services
Document all interactions and solutions in our customer management system
Work closely with the technical team to resolve complex client issues
Guide clients on how to effectively use our products for optimal experiences
Gather and relay customer feedback for continuous improvement of our offerings
Participate in training sessions to stay updated on product developments

Requirements

Fluency in Polish and English, both written and verbal
Previous experience in customer support, preferably in the technology or gaming sectors
Excellent communication and interpersonal skills
Strong problem-solving skills and attention to detail
A passion for virtual and augmented reality technologies
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with customer support software and technology solutions

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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