French Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment FR is pleased to offer a challenging opportunity for a French Speaking Customer Service Representative for an Online Retail Department. This role is designed for individuals who are passionate about e-commerce and dedicated to providing top-notch customer service to French-speaking clients.

Responsibilities

• Provide exceptional customer service to French-speaking clients via phone, email, and chat, assisting them with inquiries about products and orders.
• Handle customer complaints and resolve issues efficiently to ensure a high level of customer satisfaction.
• Guide customers through the ordering process and support them with any questions regarding payments and shipping.
• Maintain and update customer records accurately in the company’s customer relationship management (CRM) system.
• Collaborate with various internal teams, including logistics and product management, to enhance customer experience.
• Stay up to date with the latest product offerings, company policies, and promotions to effectively assist customers.
• Gather and report customer feedback to contribute to continuous improvement efforts in service quality.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in customer service, particularly in the online retail or e-commerce sector.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational capabilities.
• A customer-focused mindset with a passion for delivering positive experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks