Polish Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy is looking for a dedicated Polish Speaking Customer Service Representative to join our Online Learning & EdTech Department. In this rewarding role, you will provide exemplary support to our Polish-speaking customers, assisting them with their inquiries related to our online learning platforms and educational technology services.

Your fluency in Polish will be essential as you help clients navigate our educational resources, troubleshoot issues, and ensure a seamless learning experience. Your commitment to outstanding customer service will play a crucial role in supporting our mission to empower learners through technology.

Responsibilities

• Provide high-quality customer service in Polish through various channels, including phone, email, and chat
• Assist customers with inquiries related to course information, enrollment processes, and platform usage
• Troubleshoot technical issues and guide users through solutions
• Document customer interactions accurately in our CRM system for future reference
• Collaborate with the Education and Technical Support teams to resolve complex inquiries efficiently
• Gather and relay customer feedback to drive improvements in our services
• Stay updated on trends in online learning and EdTech to better serve our clients

Requirements

• Fluency in Polish and English, with strong communication skills
• Exceptional customer service skills with a focus on problem-solving
• Prior experience in customer service, especially in the EdTech or online learning space, is preferred
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for education and helping customers succeed in their learning journeys
• Familiarity with customer support software and CRM systems is advantageous

Benefits

Annual salary between 20000 and 23000€

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Ponus

And More...