Nordic Speaking Customer Support for Online Content Creation Department

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal., Previous experience in customer support, preferably in digital media or content creation., Excellent communication and interpersonal skills., Strong problem-solving skills and attention to detail..

Key responsibilities:

  • Respond to customer inquiries via phone, email, and chat in Nordic languages.
  • Assist content creators with questions about the platform, tools, and features.
  • Document customer interactions and solutions accurately in the support system.
  • Collaborate with internal teams to resolve client issues and improve service quality.

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Job description

Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative in our Online Content Creation Department! In this role, you will serve as the primary contact for our Nordic-speaking clients, providing exceptional support as they navigate their online content creation journey. Your fluency in Nordic languages will enable you to communicate effectively and assist clients in achieving their content goals.

This position is perfect for individuals who are passionate about digital media and possess excellent customer service skills. Join our dedicated team and be a part of empowering content creators to succeed in the digital landscape.

Responsibilities
  • Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
  • Assist content creators with questions about our platform, tools, and features
  • Document customer interactions and solutions accurately in our support system
  • Collaborate with internal teams to resolve client issues and improve service delivery
  • Provide clients with guidance on effective content creation practices
  • Participate in ongoing training to stay informed about platform updates

Requirements

  • Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
  • Previous experience in customer support, preferably in the content creation or digital media sector
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A proactive approach to ensuring customer satisfaction
  • Ability to manage multiple tasks efficiently in a fast-paced environment
  • Familiarity with customer support software and tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
DanishSwedishNorwegianFinnishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Digital MediaCustomer Relationship Management

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Social Skills
  • Time Management
  • Detail Oriented
Are you interested?

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