Customer Support English

The Company :

MaaSil Inc is a service outsourcing company based in Madagascar. We offer our French, Swiss, and Belgian clients top-tier consultants located in Madagascar. We provide all types of profiles. Our mission is to deliver the best talent Madagascar has to offer, while ensuring optimal salary conditions for our teams.

Missions :

You will be the first point of contact for customers on a variety of topics: order management, delivery tracking, level 1 technical assistance, etc. You will contribute to service quality and user satisfaction through efficient handling of incoming requests.

• Email

• WhatsApp

• Chat web

• Handle level 1 support tickets (orders, invoices, returns, general information)

• Provide fast, clear, and empathetic responses

• Escalate complex issues to internal teams (level 2)

Join an innovative tech scale-up that optimizes e-commerce stock management by connecting suppliers and marketplaces in real time to ensure a seamless and uninterrupted customer experience.

Compensation / Benefits:

• One of the highest fixed salaries on the market

• Additional commissions based on qualitative and quantitative targets (for sales roles only)

• +10% salary increase every 6 months

• Health insurance (100% coverage for spouse and children)

• Complementary retirement plan

• Evening return shuttle

• Remote work accepted (fully or partially your choice)

Profile:

• Fluent English is mandatory (written/spoken)

• Professional French (written/spoken) is a plus

• Excellent written communication and ease with digital tools

• Rigorous, autonomous, and customer service-oriented

• Experience in e-commerce or SaaS customer support is appreciated

Working hours: Monday to Friday (weekends optional based on your preference)
9-18h MG et 15-00h . Working hours may evolve depending on client needs, but the total weekly hours remain fixed at 40 hours/week.