Offer summary

Qualifications:

Fluent in Portuguese and English with excellent communication skills., Experience in customer service, preferably in veterinary or healthcare services., Strong organizational skills and attention to detail., Genuine interest in animal welfare and providing quality pet care support..

Key responsibilities:

Provide customer service in Portuguese via phone, email, and chat.

Assist clients with appointments, inquiries, and follow-up care.

Resolve client issues related to veterinary services.

Document interactions and collaborate with veterinary staff.

Job description

Mercier Consultancy is looking for a passionate Portuguese Speaking Customer Service Representative to join our Veterinary Services Department for one of our clients. In this vital Entry Level role, you will provide dedicated support to our Portuguese-speaking clients, helping them with inquiries related to veterinary services and pet care.

Your fluency in Portuguese will enable you to communicate effectively with pet owners, addressing their questions and concerns with empathy and expertise. You will play a critical role in enhancing the overall experience for our clients and their beloved pets.

Responsibilities

Provide outstanding customer service in Portuguese via phone, email, and chat regarding veterinary services
Assist clients with appointment scheduling, service inquiries, and follow-up care instructions
Effectively resolve client issues and concerns related to veterinary services
Document customer interactions and maintain accurate records in our CRM system
Educate clients on pet care products and services offered
Collaborate with veterinary staff to ensure clients receive comprehensive support
Gather feedback to help improve our veterinary services and customer experience

Requirements

Fluent in Portuguese and English, with excellent communication skills
Strong customer service orientation with a compassionate approach
Experience in customer service, preferably in veterinary or healthcare services, is preferred
Ability to manage multiple inquiries and prioritize tasks effectively
Detail-oriented with strong organizational skills
Genuine interest in animal welfare and providing quality service to pet owners
Familiarity with customer support software and CRM systems is a plus

Benefits