Offer summary

Qualifications:

Fluency in French and English, both written and verbal., Experience in customer support, preferably in streaming or entertainment industry., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat in French.

Assist clients with questions about streaming services, content, and account management.

Document interactions and resolutions accurately in CRM system.

Collaborate with internal teams to resolve technical issues and improve customer experience.

Job description

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this pivotal Junior role, you will be the primary contact for our French-speaking customers, assisting them with a range of inquiries related to our streaming services. Your fluency in French will be essential in providing outstanding support and ensuring an exceptional viewing experience for our clients.

This position is ideal for individuals who are passionate about entertainment and customer service. If you enjoy solving problems and are dedicated to helping others, we invite you to join our team!

Responsibilities

Respond to customer inquiries in French via phone, email, and chat
Assist clients with questions about streaming services, content availability, and account management
Document customer interactions and resolutions accurately in our CRM system
Collaborate with internal teams to resolve technical issues and improve customer experience
Provide information on new features, promotions, and updates
Gather feedback from customers to help improve our services
Participate in ongoing training to stay updated on our services and technologies

Requirements

Fluency in French and English, both written and verbal
Experience in customer support, preferably in the streaming or entertainment industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A proactive approach to ensuring customer satisfaction
Ability to manage multiple inquiries efficiently in a fast-paced environment
Familiarity with customer support software and streaming services is a plus

Benefits