Offer summary

Qualifications:

Fluency in German and English, both written and verbal., Previous experience in customer support, preferably in online retail., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail..

Key responsibilities:

Provide customer support in German via email, phone, and chat.

Assist customers with inquiries about book availability, orders, and returns.

Document customer interactions and resolutions accurately in our CRM system.

Collaborate with the team to resolve issues and improve customer satisfaction.

Job description

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

Responsibilities

Provide customer support in German via email, phone, and chat
Assist customers with inquiries about book availability, orders, and returns
Document customer interactions and resolutions accurately in our CRM system
Collaborate with the team to resolve issues and improve customer satisfaction
Offer recommendations and engage customers about new arrivals and bestsellers
Participate in regular training to stay updated on products and services

Requirements

Fluency in German and English, both written and verbal
Previous experience in customer support, preferably in an online retail environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A genuine passion for books and literature
Ability to multitask and manage inquiries in a fast-paced setting
Familiarity with customer support tools and technologies

Benefits