Offer summary

Qualifications:

High School Diploma or higher educational background., Native or fluent Italian language skills., Good command of English at C1 level., Strong problem-solving and troubleshooting skills..

Key responsibilities:

Respond to and record customer inquiries via phone and email.

Maintain accurate records of customer interactions in the database.

Handle and escalate client complaints according to company policy.

Troubleshoot issues and provide solutions or recommendations.

Job description

At the moment Cross Border Talents is looking for Italian speakers to work in Greece.

Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:

High School Diploma or Higher
Native/Fluent Italian ;
Good level of English, C1;
Writing speed: 20 words per minute
Active Listening
Good Problem Solving Skills
Strong troubleshooting skills

Benefits

Cross Border Talent's Offer:

Paid travel Expenses;
Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
Possibility to work from home within Greece
Renewable contract of 12 months;
Health Coverage and Private Health Care;
Attractive Salary with performance bonus;
Working hours: 40h per week = is 8 hours per day / 5 days a week;
Greek lessons
Free Real Estate Agency Fee

Required profile